FAQ

How do I add a note?
Click on your cart on the top right corner of the screen, there you will find 'Add an order note' under the items in your cart.

Can you deliver to a rural address?
Yes and No. See more info on rural deliveries below.

Why is delivery not available for me?
There is a minumum $25 spend before delivery is available. Ensure you have entered the correct postcode at checkout. Or we are unable to deliver to Non-Urban and some Rural addresses outside of Canterbury - please see more info on rural delivery below. 

CLICK & COLLECT

Available Monday – Sunday during store hours.
No minimum spend, no added fees.
Orders will be ready for collection within 24 hours. Orders may be delayed if an item is out of stock - we will do our best to supply your order in full, please let us know in your cart order notes if you are happy for substitutes or if you would prefer us to hold until all items are available. Otherwise a refund will be provided. Orders not collected within 72 hours of completion will be frozen accordingly. 
You will receive an email once your order is ready for collection so please ensure you have entered the correct contact details. You can log in and  check your details via Account at the top of the page. Please contact us at orders@beckenhambutchery.co.nz if you need help to update your details.

DELIVERY

Minimum spend for delivery is $25. If the minimum amount is not met, delivery will not be available at checkout.  
Orders may be delayed if an item is out of stock - we will do our best to supply your order in full, please let us know in your cart order notes if you are happy for substitutes or if you would prefer us to hold until all items are available. Otherwise a refund for will be provided.

Rural fees apply so please ensure you select the correct shipping option at checkout to avoid delays. In the instance of a customer not correctly advising of a rural delivery address Banfields Butchery LTD. won't be liable for any damage/delay nor make any refunds regarding dissatisfaction with the product(s) as delivered.

Please let us know any delivery information or preferred delivery day/s in the notes section of your shopping cart and we will do our best to accommodate you.

You will receive an email once your order has been processed and is awaiting courier collection - dispatch days below. If you will not be home for delivery, please make sure you let us know where the courier can leave your package, if possible leave a chilly bin out. We take no responsibility for orders that have been left outside for a period of time.

Dispatch Days:
Christchurch, Lincoln, Rolleston, Kaiapoi & Rangiora - Monday to Friday
Rest of South Island - Monday to Thursday
North Island - Monday to Wednesday

Cut-off time for orders travelling outside of Christchurch is 8am.

Deliveries are not available on Public Holidays.

Rural/Non Urban Delivery
We are only able to deliver to a Standard Urban address. You can check your address here: (copy and paste link to your browser)
https://nzcouriers.co.nz/tools/check-an-address/?_gl=1*vdn0x8*_gcl_au*OTI0NzQ1NzQxLjE3NjQ2MTIyNDI.

We are unfortunately unable to deliver to an address considered to be in a Rural/Non-Urban Zone or a Business Zone, however you can have your order delivered to and collect from your nearest NZ Couriers Collection Point which you can find here:

https://nzcextras.co.nz/nearestlocation/

Tracking details will be emailed so please ensure you have included your email contact when ordering. It will be your responsibility to collect your order from your chosen collection point, we accept no responsibility for orders not collected in a timely manner.

All orders outside Canterbury are sent on an overnight service. All parcels will be left by the courier so please provide instructions if you are not home for delivery. 
Please allow 48hrs from dispatch for delivery.
Frozen products may partially defrost in transit. If only partially defrosted it will be safe to put back in the freezer.

RETURNS

If for any reason you are unhappy or have any issues with your order, such as damaged, missing, or incorrect items, please contact us on orders@beckenhambutchery.co.nz as soon as possible. Please include your order number, photo evidence of the issue (including a temperature probe reading if it is temperature related), and we ask that you do not dispose of any items prior to notifying us. You must contact us via email or phone within 24 hours of delivery.
We will assess the issue within 24 hours and if approved will offer a replacement, credit or refund. We do not offer returns on change of mind purchases, or when appropriate instructions have not been given for delivery drivers when no one is home to receive the order.

If we require you to ship the goods back to us please address to:
Beckenham Butchery
7/140 Colombo Street
Christchurch 8023

Please repack the item/s securely in the box your order was delivered to you in. All products must be returned in good condition and in the original packaging (if possible) to be eligible for a full credit/refund. We will contact you with full instructions if we require the item/s to be returned.

All refunds will be processed in the same way payment was made.

LOYALTY POINTS

Earn 1 point for every $10 spent. 
Redeem 30 points for $10 off your next purchase. 
Points are valid online only and not able to be redeemed at, or transferred to our physical store at 140 Colombo Street, and vice versa. Loyalty credits are not able to be used in conjunction, and are not redeemable on subscriptions.
Any activity deemed by management to be abuse of our loyalty system will result in the  loyalty account being cancelled indefinitely, and any remaining points and/or credit codes will be forfeit.