FAQs

CLICK & COLLECT

Available Monday – Sunday during store hours.
No minimum spend, no extra fees.
Orders will be ready for collection within 24 hours (same day where possible).
You will receive an email and/or TXT once your order is ready for collection so please ensure you have entered the correct contact details. You can log in and  check your details via Account at the top right of the page. Please contact us at orders@beckenhambutchery.co.nz if you need to update your details.

DELIVERY INFORMATION

Minimum spend for delivery is $50 and delivery fee applies (please enter your address at checkout for pricing).

Rural fees apply so please ensure you select the correct shipping option at checkout to avoid delays to your order. In the instance of a customer not correctly advising of a rural delivery address Banfields Butchery LTD. won't be liable for any damage/delay nor make any refunds regarding dissatisfaction with the product(s) as delivered.

Please let us know any delivery information or preferred delivery day/s in the notes section at checkout and we will do our best to accommodate you.

If your address is not available for delivery please enquire and we will look into this for you.

You will receive an email and/or TXT once your order has been processed and is awaiting courier collection - within 48 hours. If you will not be home for delivery, please make sure you let us know where the courier can leave your package in an appropriate place, if possible leave a chilly bin out. We take no responsibility for orders that have been left outside for a period of time.

Delivery days 
Canterbury - Monday to Friday
Outside Canterbury - Tuesday to Thursday

ETA
Canterbury - Allow up to 4 hours after dispatch
Outside Canterbury - Allow up to 24 hours after dispatch.

Deliveries are not available on Public Holidays.

RETURNS

If for any reason you are unhappy or have any issues with your order, such as damaged, missing, or incorrect items, please contact us on orders@beckenhambutchery.co.nz as soon as possible (within 24 hours). Please include your order number and a photo of the issue if possible to do so, and we ask that you do not dispose of any items prior to notifying us. You must contact us via email or phone within 24 hours of delivery.
We will assess the issue within 24 hours and if approved will offer a replacement, credit or refund. We do not offer returns on change of mind purchases, or when appropriate instructions have not been given for delivery drivers when no one is home to receive the order.

If we require you to ship the goods back to us please address to:
Beckenham Butchery
7/140 Colombo Street
Christchurch 8023

Please repack the item/s securely in the box your order was delivered to you in. All products must be returned in good condition and in the original packaging (if possible) to be eligible for a full credit/refund. We will contact you with full instructions if we require the item/s to be returned.

LOYALTY POINTS

Earn 1 point for every $10 spent. 
Redeem 30 points for $10 off your next purchase. 
Points are valid online only and not able to be redeemed at, or transferred to our physical store at 140 Colombo Street, and vice versa.